Privacy Policy
Last updated: 12 June 2026
1. Introduction
Ardorio Pty Ltd ("we", "our", or "us") operates Rosterio, a workforce management platform. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By using Rosterio, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Company or organization name
- Payment and billing information (processed securely through Stripe)
- Account credentials and preferences
- Any other information you choose to provide
2.2 Usage Information
We automatically collect certain information when you use our service:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Log data (access times, error logs)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information. Your data is stored securely using industry-standard encryption and security practices.
Data is stored in secure data centers and is subject to regular security audits. We use multi-tenant database architecture to ensure data isolation between accounts.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, hosting)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission to share your information
6. Payment Processing
Payment information is processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card details on our servers. Stripe's privacy policy applies to payment information: https://stripe.com/au/privacy
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@rosterio.app
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us: